KennelSource Archives > Pawtracker™
Tuesday, September 27, 2005 at 3:08:51 PM by Edward Knittel
It's been a long, hot summer here in Chicago but the feel of autumn is finally in the air. It's great to finally cool off and take a breather. But that doesn't mean that we're going to stop moving. Here at KennelSource we've been busy working on some new ideas for Pawtracker™ that we think will change the way you and your customers look at kennel management.
But before we jump ahead of ourseleves we figured it was time to add and update some bits of Pawtracker™. And as always the updates and changes are immediately available in all of our accounts. There's no additional charge. There's nothing that you need to do. Just login and enjoy!
2.0.5
- Source List and Source List Report
- Client Credits Report
- Products Sold Report
- Fix: Product description field length
- Dataset preparation for Client Extranet
Should you have any questions, please contact us at support at kennelsource dot com or 800-610-9054. We appreciate your business!
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Wednesday, September 07, 2005 at 10:18:08 AM by Edward Knittel
When we were first developing our dog kennel application, Pawtracker™, one of the requirements we set out to meet at the very beginning was allowing our clients to have control of their data. Afteral, your client and pet information is what runs your business. It's not difficult to imagine that without it your day-to-day operations would come to a halt.
We knew early on that we didn't want to keep clients by making it hard for them to leave and use a different application. You wouldn't accept that from your bank, phone or cable company so why should you put up with it with your choice of software? Keeping customers by making them feel like it's too hard or too much work to switch applications if they're unhappy with your product is not going to foster a healthy relationship. It will only make them angrier. We believe that being open, honest, and straight forward from the very beginning (just like in "real life" relationship) is what helps to create long lasting customers.
Which is why we make it easy for you to export your data at any time.
Tip #2: Exporting Your Data
Under "Manage" we have a page called "Export Data". Presently, you can export your Clients, Pets, Transactions, and Chart of Accounts (COA) each in their own Excel file by simply clicking a button. It's so easy that adding an image to accompany this tip is unnecessary and would only add clutter.
And while your information is backed up every day on our servers, this ability to make your own backup whenever you feel like it should also help you feel like you're in control of your data. And like I said, if for whatever reason you decide that Pawtracker™ isn't right for you just export your data and start again right where you left off.
By being open and honest it's our hope that you'll be one of our customers for a long time to come.
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Tuesday, August 30, 2005 at 10:31:31 AM by Edward Knittel
We've decided to start posting some tips on our web site for those people who use Pawtracker™ as their kennel management system. The idea is to keep them short and sweet while hopefully teaching you something about the application that you might not have known. And maybe it'll even save you some more time.
Tip #1: Just Use the Zip Code
When adding in address information, whether it be a new client or even an employee, you can save yourself a little bit of time by skipping the city and state text fields and instead just enter the appropriate zip code. Pawtracker™ will automatically fill in the correct city and state when you save the record. And while it may not seem like much it's a real blessing when you've got a few new clients to add to your application.
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Thursday, July 28, 2005 at 11:23:19 AM by Edward Knittel
One thing that's great about working on the most useful kennel application on the market is getting positive feedback from our users. We really like it when they tell us how easy Pawtracker is to use and how much their employees enjoy using it. But what really puts a smile on our face is when we get an unexpected message like this one:
FYI, we got a call from someone in Portland this morning who had found a female pitbull with a Downtown Dog Lounge tag on it (we put one of our generic tags on all of our dogs). I quickly took our pet spreadsheet from Pawtracker and sorted by breed (pit bulls, pit mixes, American staffordshire) and gender and found 23 dogs that loosely fit the description. One of our employees went down the list and started calling clients and•sure enough•one of our customers who recently moved to Portland had her "Daisy Doo" recently run away. In less than two hours we reunited the two!
Steve
Downtown Dog Lounge
So, with a little ingenuity on Steve's part and armed with Pawtracker they were able to reunite Daisy Doo with her family. Glad we could help!
As an aside: I think Steve's idea of adding a tag to each of the dogs that come through the door of Downtown Dog Lounge is a great one. Not only can it help in situations like these but they also serve as in inexpensive means of promoting your business.
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Saturday, April 09, 2005 at 11:02:37 AM by Edward Knittel
Dear Pawtracker™ users -
At the end of last week we updated Pawtracker™ to version 2.0 making the application better and faster. However, this week made even more changes and fixes to improve the entire application yet again.
When you talk - we listen. And we heard what you had to say about the new version. Namely, that we've made the process from reservation to check in a lot quicker. We've improved a couple of other things which is why we rolled out an update last night. Here are the updates and changes for the latest version:
2.0.2
- Added the ability to log out user from manage screen by clicking green button
- Added safeguards for location problems on void, post open invoice
- Added auto logout on application error
- Corrected code description field on invoice for discounts, packages, etc
- Departure list report fixed
- Grooming wizard bug fixed
- Multiple pet switching views corrected
Should you have any questions, please contact us at
support at kennelsource dot com or 800-610-9054. We appreciate your business!
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Tuesday, April 05, 2005 at 10:51:01 AM by Edward Knittel
We're very pleased to announce that Pawtracker™ is now version 2.0! This new version is a shift from 1.0 and all of the changes and fixes leading up to this moment. Version 2.0 corrected and improved upon nuances throughout the application as well as adding some new features that will pave the way to the next update.
Please review the following list of the updates, enhancements and bug fixes for this release:
2.0.0
- Added Package Code for packages
- Added the ability to check in directly from make appointment for non boarding services
- Removed circular buttons for add service - now use only one small green add button
- Corrected Clock In and Clock Out time to show current time in drop downs
- Updated different required vaccinations for each location (multiple location clients)
- Corrected discount calculation in transaction detail report
- Improved search functionality by making the keyboard "Enter" button work
- Added estimated charges in house
- Global open invoices / global post
- Grooming notes / global notes copied on reservation
- Improved history grid date filter
- Open invoices and balances to show invoices for all locations
- Optimized in house view in clients page - not longer times out
- Corrected PawPay payment time stamp
- Point packages can be set to global to be made available at all locations (multiple location clients)
- Added post date on invoices
- Fixed rapid check in/cancel/no show
- Removed confirmation step for add new pet
- Removed confirmation step for add new client
- Updated pet visits report
2.0.1
- Changed Default dates on report filters to current date and month
- Export transactions opens in new window
- Fixed Item bug
- NEW Pawtracker subscription expiration reminders
Along with the updates, fixes, and changes we have also added a number of new features that we are sure will make the software even better and hopefully more useful to you. One of the first things that you'll notice right away is that the log in page has had a face lift. We've redesigned the log in screen so that it may be customized for your business. For instance, the Pawtracker™ logo can be changed to your own logo! From the Mange section choose "Application Settings" from the bottom the list on the left-hand side of the screen. Click on the Pawtracker™ logo and upload your very own.
We're also very excited to offer FREE document upload and storage to all of our clients. Each location is allocated 5MB of data storage that can be used to lighten the paper load in your offices. Use the document upload (which is located on the Clients section of the application) to store agreements and pet vaccinations or any other client specific information that you would need quick access to from anywhere in the world. You can also track how much space you've used from the Manage section under "Location Management". File upload is restricted to Microsoft Word files (.doc) and Adobe PDF. Additional storage space is available for a small monthly fee. Please contact someone from our team if you need more space.
One of the last changes that we have made is to enforce the user limitation that we have had in place from the very beginning. Each location can have a maximum of four (4) users logged into the application at the same time. It's very important to remember to log out of the application when you are done using it to make available your slot. Simply closing the web browser does not log the user out of the application. To make this easier, we have added indicators next to user names (Manage > User Management) which show who is currently logged in. Additional users can log into the application at the same time for a small monthly fee. Please contact someone from our team if you need to increase the number of simultaneous users.
As always, to our supporting clients, we thank you for choosing KennelSource for your pet care technology needs. And to those of you who may still be thinking about using Pawtracker™ for you kennel needs - now has never been a better time.
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Monday, March 14, 2005 at 10:36:54 AM by Edward Knittel
Dear Pawtracker™ Users -
We recently updated your system to Version 1.9.14 which also included Versions 1.9.12 and 1.9.13. Please review the following list of the updates, enhancements and bug fixes for this release:
1.9.12
- Corrected ACL / location problem
- Corrected boarding transaction detail report
- Refined pet visits report (not to count voided visits)
1.9.13
- Check Payment Type '0' change on credit memos, prepayment balances
- COA tab is to be deactivated in financials
- Copy pet grooming notes to reservation level
- Fixed date Bug on Departure list report dates
- Fixed Java Script Location bug
- Fixed Pet birthday calculation
- Modified Pet Visits Report
- Modified Custom report for Customer
1.9.14
- Created Cash COA to process points
- Corrected Departure report date filter
- Created Profit and Loss Cash report
- Created Rebuild function for cash rebuild
- Removed COA, Utilities tabs
- Stamping current time along with date on payment grid now
Should you have any questions, please contact us at support at kennelsource dot com or 800-610-9054. We appreciate your business!
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Monday, February 21, 2005 at 4:02:56 PM by Edward Knittel
On Saturday, February 19, 2005 something very exciting happened although without much fanfare and hoopla. Here at KennelSource we reached an important milestone in the life of our young company. We got to celebrate the birthday of something special and important to us - Pawtracker™. It was one year ago on Saturday that we emerged from our final testing period and publicly introduced our premier kennel management software application to the world. If you're a small business owner like us (maybe you own a kennel or dog walking or pet sitting business) then you know what that feeling was like the first day everything became "official." Well, that's how it felt for us back then.
Everything was fresh and new and being the new kids on the block we weren't sure what to expect. But a lot of positive things have happened in the last year and people are really beginning to see how Pawtracker™ can actually change the way they do business. Our application takes a lot of hassle out of time and resource management and it gives our users more time to do the things that they need to do. We understand that managing software and databases shouldn't be one of those things.
And with one year under our belt we're almost ready to introduce a VERY big thing that will graduate version 1.0 to 2.0. This will certainly be another grand moment for us and we can't wait to share it with you.
So, to the people who have been with us since day one to those who are just learning about us today, we look forward to helping you succeed in what you do. Thank you for all of your support.
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Saturday, February 05, 2005 at 12:09:28 PM by Daniel Rubenstein
Dear Pawtracker™ Users
Last night we updated your system to Version 1.9.11 which also included Versions 1.9.9 and 1.9.10. Please review the following list of the updates, enhancements and bug fixes for this release:
1.9.9
- Vetrinarians and Vet Hospitals are now added to current location
- Corrected In-House warning error
1.9.10
- Run type change error corrected
- Remove rapid cancel / no show (function check pending)
- Added Check out date and time selector
1.9.11
- Added Grooming appointment report
- Added Refunds summary report
- Corrected bugs in Profit and Loss’ and Revenue reports
- Corrected rebuild function to repost transactions according to their Chart of Accounts
- Added cost per visit column in prepaid package points balances table
- Corrected Reservation History grid date range
- Removed rapid check in due to problems assigning run# (function check pending)
The help files will be updated by the beginning of next week. You may review them for specific instructions on how to use any of the new functionality. In the meantime, should you have any questions, please contact us at support at kennelsource dot com or 800-610-9054. We appreciate your business.
Sincerely,
The Staff at KennelSource
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Friday, January 21, 2005 at 11:50:25 AM by Daniel Rubenstein
Dear Pawtracker Users -
Last night we updated your system to Version 1.9.8. Please review the following list of the updates, enhancements and bug fixes for this release:
- Corrected payment date selection error
- Changed client statement sales history to date descending
Should you have any questions, please contact us at support at kennelsource dot com or 800-610-9054. We appreciate your business!
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Thursday, January 20, 2005 at 9:20:26 AM by Daniel Rubenstein
Last night we updated your system to Version 1.9.7 which also included Versions 1.9.5 and 1.9.6. Please review the following list of the updates, enhancements and bug fixes for this release:
1.9.5
- Fixed Discount for chargeType = 1 and ChargeCode > 0
- Fixed Problem of Displaying Departure Warning
- Fixed Sales History for Refund Receipts
1.9.6
- Added Paging for enhanced performance for Client statement
- Optimized for Faster custom paging on vets list
- Fixed bug with client grid paging
- Added a feature to Inactivate/Reactivate client
- Allowed Location city, state and zip to be editable
- Added a feature for Multiple pet check in / cancel / no show from Start Menu >> Reservations
- Added a feature for Multiple pet checkout from Start Menu >> In-House
- Improved the Sales Purchase interface
- Display Vets and hospital lists depending on Client Access List setting
1.9.7
- Add pet form - temperament defaults to normal
- Fixed transaction service date range corrected for making
- Run or Date changes for a reservation
- Added field in location details website url. This website url will be used in confirmation emails
- All financial actions throughout system updated to post to accrual account in COA totals
- Email confirmation use location specific email and url
- Fixed rapid checkout problems
- Increased pet name font on run card
- Payment date dropdown added to make payment screen
- Rebuild totals reworked to post to accrual column
- Fixed pet visits report
- Refund date added to refund grid
- Reports corrected to read from accrual column
- Added Security code for payment date and refund date
- Added Security codes for rapid actions, inactive data
- Enhanced Error Reporting to direct User to create trouble ticket on error
- Removed Transaction time display in client statement
The help files will be updated by the beginning of next week. You may review them for specific instructions on how to use any of the new functionality. In the meantime, should you have any questions, please contact us at support at kennelsource dot com or 800-610-9054. We appreciate your business!
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Thursday, December 23, 2004 at 9:01:26 AM by Daniel Rubenstein
Dear Pawtracker Users
Last night we released Version 1.9.2. Please review the following list of the updates, enhancements and bug fixes for this release:
- Totals corrected in revenue report for other services
- Run card, grooming report, pet info report crash on DOB null fixed
- Removed unnecessary duplicate print icons in boarding reservation to prevent confusion
- Removed Master Stats report
- Removed counters from start page due to inaccuracy
- Refresh appointments, transactions etc... on refresh click min date range is selected
- Reformatted run occupancy summary report to prevent overflow
- Points history view, moves to refund screen now when package is refunded
- Corrected Point packages history view error
- Optimized Wait list grid for better performance
- Optimized In House grid for better performance
- Optimized History Grid for better performance
- Optimized Appointments Grid for better performance
- Inactive packages print error corrected
- Added Pet Counters report
- Added Other Income Chart of Account which can be used for Other Service codes
KennelSource staff will be working everyday through the holiday season to support you. You may reach us toll free at 800-610-9054 or by email at support at kennelsource dot com We are looking forward to helping you succeed during this very busy time of year.
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Friday, December 17, 2004 at 8:34:12 AM by Daniel Rubenstein
Dear Pawtracker Users -
Last night we released Version 1.9.1. Please review the following list of the updates, enhancements and bug fixes for this release:
- Released Service Packages report by package
- Released Service packages report by client
- Removed PawPay option from refund grid
- Completed Rebuild totals Utility for Chart of Accounts
- Fixed Print problem for point packages
- Fixed Invoice Type Display error on Payments summary report
- Fixed boarding arrivals report repeat error
- Improved Boarding occupancy detail report to show both pets for a grouped appointment
For next week, we anticipate releasing 1.9.2 which will include a more accurate pet counter/pet visits report and grid optimization for better system performance. We appreciate your business and strive each day to make the Pawtracker system meet all of your business needs.
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Monday, December 13, 2004 at 10:36:53 AM by Daniel Rubenstein
Dear Pawtracker Users
Due to some unforeseen errors in the upgrade script last night, we were not able to complete the upgrade to Version 1.9.0. We apologize for any inconvenience to those of you who were waiting for custom modules or reports. We are confident that we have already resolved the problem and will make another attempt to upgrade tonight. In the interim, we are using the additional time that we have today to further improve the release by adding some additional reports such as:
- Client Spending Report
- Run Occupancy Detail Report
- Improvements to Run Occupancy Summary Report (Formerly Run Availability Summary)
Thanks for your patience
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Thursday, December 09, 2004 at 7:12:45 PM by Daniel Rubenstein
Dear Pawtracker Users
We are set to release Version 1.9.0 which includes some bug fixes, minor enhancements, and a New Boarding Rate Module on this Sunday, December 9th at 11:00PM. The new module will allow Users to add different rates and rate structures to boarding run types. For example, Users will now be able to add special holiday rates which will supersede any typical flat rate. Or Users may add a tiered boarding rate to allow for charging customers depending on their pet's total length of stay. As usual, you may refer to the help files for information on how to use the new functionality. You may also reach us toll free at 800-610-9054 or email at support@kennelsource.com with any questions.
The following is a list of the updates, enhancements and bug fixes for this release:
- Added active / inactive flag for run types
- Updated Clients added counter by location only
- Enhanced Reservation Notes to include all pet info notes
- Deleted "Services" Table - not used
- Added date created field to the client export
- Fixed error with Pet Export
- Fixed Unpost problem with packages
- Enhanced Zip code storage to allow for manual city override for zip code entries
- Added new Boarding Pricing Module
- Fixed Payments summary report to include PawPay transactions
- Fixed Point balances view bug
- Fixed Revenue report bug to filter packages by location
- Fixed bug for disappearing service when added to last day of boarding in wizard
- Update search mouse over to include telephone number for clients grid
- Updated post and unpost invoice action to update Chart of Account totals on date of service
We appreciate your business and strive each day to make the Pawtracker system meet all of your business needs.
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Friday, November 12, 2004 at 3:44:37 PM by Daniel Rubenstein
Dear Pawtracker Users:
We are set to release our new Time Clock module. The upgrade to Version 1.8.0 is scheduled for Sunday Night at 11:00PM CST. For information on how to use the new functionality, please refer directly to the help files within your system or call us here toll free at 800-610-9054. The following is a list of the updates, enhancements and bug fixes for this release:
- Added Time Clock Module & Work Hours Report
- Fixed Bug so that Add Run Type form is cleared when adding a new run type
- Enhanced Run Card to Show Additional services
- Fixed bug to include Boarding dropdown list Services Transactions Report
- Fixed bug to allow leading zero for zip code in location details
- Fixed bug to show the next pet once dog is checked out for reservations with more than one pet on the start page
- Fixed bug to not display Inactive HR Roles
- Fixed bug to not display Inactive run types (no active runs) in boarding wizards
- Enhance email function to allow user to click on email address within the Client Info to initiate email client and send email
- Added a Physical Inventory Worksheet
- Fixed bug to check for Status in house while adding products / services to prevent back button problem duplicate row issue
- Fixed Timestamp bug in client notes - stamps correct time according to time zone set in the location details
- Fixed bug to display wait list only by location
- Enhanced security codes by adding Security Codes for all Individual Reports
We appreciate your business and strive each day to make the Pawtracker system meet all of your business needs.
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Monday, November 08, 2004 at 8:59:27 AM by Daniel Rubenstein
Hello Pawtracker Users:
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Wednesday, November 03, 2004 at 8:00:36 AM by Daniel Rubenstein
Dear Pawtracker Users:
Last night we updated to Pawtracker Version 1.6.4 to patch some bugs that were discovered in the system. Please be aware of the KSI has completed the following:
- Fixed bug to not reset the D.O.B. field to today’s date after editing the pet information
- Fixed bug to not display inactive service codes in the reservation wizard
- Fixed bug to not allow Users to Void Service Packages after a credit has been used and/or adjusted
Should you have any questions pertaining to the above, please contact us at 800-610-9054 of send an email to support at kennelsource dot com.
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Thursday, October 28, 2004 at 5:49:47 PM by Daniel Rubenstein
Dear Pawtracker Users:
We are set to release Version 1.6.3 which includes many small enhancements/alterations and some bug fixes. KSI personnel will be updating your application databases tomorrow morning, September 29th at around 12:00A. Please make sure you are logged off the system at that time. There are no major functionality changes for this release and therefore it will not be necessary to distribute any additional help files. The following is a list of the patches and small enhancements that we completed for this release:
- Added an Active / Inactive filter for service codes list
- Added an Active / Inactive filter for product codes list
- Added an Active / Inactive filter for service packages list
- Fixed the Script to for Add client form to check names only against existing client’s names
- Fixed Bug with Add product to In-House appointment
- Added Product code to drop down for products sale window
- Added a sort by Product Description for products sale window
- Altered the Alert / stats panel to calculate by location
- Altered Client Open balances to show results based on location
- Enhanced User Profile to set a Default Location in user access info
- Fixed Grooming Wizard / in house bug (not displaying transaction resources correctly)
- Altered Product code check to be location specific only
- Altered Remaining balance warning to be location specific on Client page
- Altered Reservation redundancy check to be location specific
- Fixed bug to allow for no Resource Value for User ID for old data
- Altered Resource location to show by ACL on resource page
- Altered Service codes check to be location specific only
- Fixed Bug with Shared boarding date / service not showing correctly - in house grid
- Fixed bug to disallow check-in for grouped reservation if one of the group already checked in
Please give us a call at 800-610-9054 or send an email to support at kennelsource dot com if you have any questions.
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Tuesday, October 12, 2004 at 2:16:09 PM by Edward Knittel
Receiving payment for the work you do and the services you provide shouldn't be like pulling teeth. However, a sometimes common problem in any new business is not receiving payment from some of the clients. Have you ever heard, "I forgot my credit card - can I just pay you next time?" Or how about, "My husband has the checkbook - can you just send us a bill?" These same people wouldn't think of doing that at the grocery store for a gallon of milk so why should your business be treated any different?
All of that changes today. Today, KennelSource would like to announce that our premier pet care management system, Pawtrackerâ„¢, has an exciting, new module that we're calling PawPayâ„¢. With the help of the PawPayâ„¢ module, there will never be an excuse for one of your employees not to collect a payment from a customer.
PawPayâ„¢ works by assigning and storing client credit card information into the application thereby enabling you, the business owner, to automatically collect their payment. With one click your employees can help to reduce your receivables to nothing.
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