Wednesday, September 07, 2005 at 10:18:08 AM by Edward Knittel
When we were first developing our dog kennel application, Pawtracker™, one of the requirements we set out to meet at the very beginning was allowing our clients to have control of their data. Afteral, your client and pet information is what runs your business. It's not difficult to imagine that without it your day-to-day operations would come to a halt.
We knew early on that we didn't want to keep clients by making it hard for them to leave and use a different application. You wouldn't accept that from your bank, phone or cable company so why should you put up with it with your choice of software? Keeping customers by making them feel like it's too hard or too much work to switch applications if they're unhappy with your product is not going to foster a healthy relationship. It will only make them angrier. We believe that being open, honest, and straight forward from the very beginning (just like in "real life" relationship) is what helps to create long lasting customers.
Which is why we make it easy for you to export your data at any time.
Tip #2: Exporting Your Data
Under "Manage" we have a page called "Export Data". Presently, you can export your Clients, Pets, Transactions, and Chart of Accounts (COA) each in their own Excel file by simply clicking a button. It's so easy that adding an image to accompany this tip is unnecessary and would only add clutter.
And while your information is backed up every day on our servers, this ability to make your own backup whenever you feel like it should also help you feel like you're in control of your data. And like I said, if for whatever reason you decide that Pawtracker™ isn't right for you just export your data and start again right where you left off.
By being open and honest it's our hope that you'll be one of our customers for a long time to come.
More information from Pawtracker™